ro*co educational

THE DVD I RECEIVED SUFFERS FROM SKIPS, FREEZES, OR  OTHER PLAYBACK ISSUES. WHAT SHOULD I DO?

We want to make sure that your have a wonderful and successful viewing experience, so please inform us of any problems you experience when watching our films on DVD. We do recommend that before contacting ro*co films about viewing issues, you take the following steps:

1. Research the DVD player model you are using to identify any compatibility issues that could be responsible for the problems you are experiencing.

2. If you are playing the DVD on a computer, try using a different software program.

3. Carefully examine the data (non-label) side of the disc. Often times gently wiping the surface of the disc with a clean soft cloth or rag can remove minor dirt from the disc surface and correct the problem.

4. If there are fingerprint marks on the CD surface, dip a soft cloth in rubbing alcohol or water and gently wipe the surface.

If you still experience poor playback, make a note of what type of playback error you experienced and where on the disc it occurred (supplying the timecode info from your DVD player display is best) and contact ro*co films by phone or email. In most cases we will immediately replace the title free-of-charge or offer a refund if the customer so desires.

ARE YOUR DVDS/DVD-RS REGION ENCODED? ARE THEY PAL OR NTSC?

ro*co films DVDs are formatted for NTSC. Customers who require PAL-formatted DVDs should contact us via phone or email with your requests.

WHAT IS YOUR REPLACEMENT POLICY?

Ro*co films will replace any damaged, stolen or misplaced DVD for $50. This warranty applies as long as the program is offered for sale. Please notify us of the circumstances. In the case of defective media, ro*co films will almost always replace the item free of charge.

WHY ARE THE FILMS YOU DISTRIBUTE SO EXPENSIVE? WHAT ARE PUBLIC PERFORMANCE RIGHTS?

ro*co films educational handles educational and non-theatrical distribution, as opposed to consumer DVD or home video distribution. Our programs come with public performance rights, which is the right to show the film in a public setting. This does NOT include the right to show the film on television or online, only the right to show the film in public to any audience where the projector and audience are in the same room. Our main customers are educational institutions who will use the film within the campus community for years. Unlike textbooks, faculty and teachers seldom assign DVDs for their students to buy. When you buy these programs, remember that a good portion of the price is returned to the producer in royalties, helping them to recoup production costs and/or invest in new projects. We do offer reduced rates to grass roots groups and other organizations with small audiences and smaller budgets. If the price listed is outside your budget range, please call us at 415.332.6471 x204 to discuss your circumstances.

I AM A FILMMAKER/PRODUCER INTERESTED IN WORKING WITH ro*co films. HOW DO I SUBMIT MY FILM FOR DISTRIBUTION CONSIDERATION?

Filmmakers and producers who wish to have their films considered for distribution by ro*co films are encouraged to send a description of the film via email to Kristin Cooney, who handles all acquisitions. Please include in your correspondence links to your film's website, photo galleries, or online trailer, if available.

Contact information for Kristin is as follows: Email: Kristin@rocofilms.com  PH: (415) 332-6471 x204  FX: (415) 332-6798 If we find your film to be a good fit for our collection, Kristin will then ask you to forward a screener copy and a press-kit. The evaluation process takes about one month.